Shipping policy

SHIPPING POLICY

Effective Date: 15/05/2026

Welcome to AIZEN care. We are committed to delivering your orders efficiently and safely. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our online store. By placing an order, you agree to the terms set forth in this policy.

1. Shipping Destinations

We currently ship to all EU countries. If you're outside of the EU and interested in purchasing from our store, please contact our customer service team at team.aizencare@gmail.com to discuss possible shipping options.

2. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on the destination.

3. Processing Time

Orders are typically processed and shipped within 1-2 business days after your order is placed. Please note that processing times may be extended during holidays, special promotions, or due to unforeseen circumstances.

4. Delivery Time

Delivery times vary depending on the destination country, but generally range from 3-7 business days.
Please note that these are estimated delivery times and do not include processing time. Delays may occur due to customs clearance or other unforeseen events.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. 

6. Customs, Duties, and Taxes

For orders shipped outside of EU, the recipient is responsible for any customs duties, taxes, or fees that may apply. These charges are not included in the product price or shipping cost and are determined by the customs office in the destination country. Please check with your local customs office for more information.

7. Shipping Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or outdated addresses provided by the customer. While we will do our best to assist, we cannot guarantee address changes after the order has been processed.

8. Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. However, if your package does not arrive or arrives damaged, please contact us with your order number and details. We will assist you in filing a claim with the carrier.

9. Returns and Refunds

For information on our returns and refunds policy, please refer to our [Return Policy Page Link].

10. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at:
team.aizencare@gmail.com